1 Peter 4:10 Each of you should use whatever gift you have received to serve others, as faithful stewards of God’s grace in its various forms.
WE ARE HIRING!
Pathway to Hope Pregnancy Care Center is seeking a Client Care Coordinator. This position will set the tone for caring and receiving Pathway to Hope clients and guests, manage phone calls, appointments, client flow, and donation resources.
Requirements
- High school diploma or equivalent required.
- 1-2 years of office experience.
- Experience in staff or volunteer management is preferred.
- Bilingual (Spanish/English) preferred but not required.
- Able to lift up to 25lbs and perform physical tasks such as squatting or bending.
Qualifications*
- Exhibit a strong commitment and dedication to the pro-life position.
- Express a desire to reach at-risk clients considering abortion.
- Willing to complete training (including CareNet modules) and orientation.
- Ability to multi-task in a busy environment with excellent communication, problem-solving, and organizational skills.
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint), Internet browsers, and database software (eKyros preferred).
- Ability to maintain flexible hours and act in the Client Services Director’s absence.
Key Responsibilities*
- Create a warm and welcoming environment in the Lobby by maintaining an atmosphere of hospitality, peace, cleanliness, and tidiness.
- Greet Center guests, including clients, in a professional and friendly way that conveys the caring and serving attitude of the ministry.
- Answer calls from abortion-determined callers in a professional, non-judgmental manner.
- Schedule appointments, minding availability, and scheduling to maximize services available to clients including following Center policies and procedures.
- Provide clients with appropriate paperwork and inform Advocates & Coaches of clients’ arrival.
- Utilize client data management system (eKyros) to schedule appointments and send reminders.
- Receive material and cash donations and provide receipts as requested, ensuring all donations are processed securely and in a timely manner.
- Maintain knowledge of programs and personnel connected with each program.
*For a complete list of qualifications and responsibilities, please refer to the job description.
This position requires agreement with and adherence to Pathway to Hope’s:
- Foundational Principles
- Code of Christian Conduct Policy
- Policies and Procedures
If you or someone you know is interested in working with Team Hope, please review the job description and submit both a resume and application to hiring@pathwaytohopepcc.org. Applications should be submitted as a PDF.